Demo This free demo survey features nine questions, representing three core areas: Production / Service Delivery; Customer and Markets; and Product/Service Development. The full survey covers all aspects of the enterprise and features 72 questions. Customers and MarketWhat is the role of sensing and foresight activities in your organization?*They are systematically used to inform strategies.They are conducted in issue-specific areas in a non-integrated fashion.They are deliberately used to trigger innovation.They are continuously used in strategizing and innovation.They are ad hoc and non-integrated.What do you know about your customers?*Almost nothing is known about the identity of customers. Customer data is often limited to qualitative data such as email addresses.Customer understanding is at the level of “a segment of one”, based on demographic, social, transactional, and behavioral data compiled from registration/authentication data, transaction data, and customer engagement tools.Customer profiles are created based on data flows from transactions, loyalty programs, etc.Basic demographic data on customers is captured e.g. through site registration or social authentication.Nothing is known about the identity of customers.What is the purpose of external collaborative relationships?*Dialogue and common understanding.Matching needs and providing coordination; limiting duplication of services.Sharing resources to address common issues and to reach mutual goals.Sharing ideas and aligning activities to deliver targeted services in pursuit of compatible goals.Sharing vision and strategies and building interdependent systems to address issues and opportunities.Product/Service DevelopmentWhat is the impact of innovation and development in your organization?*Efficiency improvement, waste reduction, quality improvement.Breakthrough improvements in work system productivity; product/service development.Innovation of new, disruptive product/service concepts.Change in process and quality specifications and tooling.Value innovation: new business models, value configurations. Far-reaching changes in technology. Creation of new industries.In what scale are Agile methods in use in your organization?*Scaled agile methods, such as SAFe, DAD, or LeSS, have been adopted at a team of teams or agile program level.Agile approach is adopted across levels and functions. Business agility is embraced.Agile methods have not yet been adopted in the organization, or it is mere “skunk work.”Agile methods, such as Scrum, have been adopted at a team level (e.g. agile software development teams).The entire business has embraced an agile approach and manages its development portfolio in an agile way.What is the role of IT/technology architecture in product/service development?*Development may comply with architectural standards, guidelines, etc.The development team interfaces with one or more architects outside the team upon architectural refactoring and design spikes.Large-scale architectural initiatives are defined and carried out to ensure delivery of new features on the roadmap.Strategic investment is dedicated to major architectural choices, e.g. technology platforms, key standards, etc.Architectural work is prioritized, estimated, and resourced just like any development work.Production and DeliveryHow would you characterize Cloud maturity in your organization?*Applications are “lifted and shifted” to Cloud, but workloads are not managed as code.Cloud services may be used. IT and network elements may be virtualized.Applications are based on Cloud-aware architectures. Infrastructure is service-oriented and supports self-provisioning.Cloud usage is systematic and automated. Cloud services are standardized. Workloads are managed as code.Open Cloud: interoperability across Cloud platforms; Thin Cloud: market mechanisms employed for inter-Cloud operations.What type of manufacturing / service delivery is most prevalent in your organization?*Systematically producing outputs for a particular type of product/service that meet the needs of a known segment. Make-to-order.Producing one-off new products/services that transform a customer’s unique requirements into novel outcomes. Design-to-order.Producing a prescribed output (product/service). Make-to-stock.Configuring or adjust the product/service to fulfill the customer’s requirements within pre-specified bounds. Assemble-to-order.Producing outputs which cover entire product/service fields, e.g. new technology systems that enable new ranges of products/services.Which of the following statements best describes logistics in your organization?*Logistics relies on manual processes and disconnected systems. Little coordination and no standardization of logistics services exists.The organization is the keystone in and orchestrator of its logistics ecosystem, helping also its suppliers and customers to create value.Logistics processes are internally focused, yet standardized.The logistics function is optimized in relation to other functions and the overall supply chain.Logistics is integrated with strategic supply chain partners and works backwards from demand. This iframe contains the logic required to handle Ajax powered Gravity Forms.